Impacts of COVID-19 on Commercial Real Estate Usage

Quarantines Impact Workplace Attendance

The COVID-19 shutdown of the global workplace is now clearly visible in the access control records of commercial office properties around the world. Anonymized data feeds from our cloud-based Onair access control platform reveal staggering drops in the number of daily active users entering the workplace.

Brivo Onair is used by nearly 20 million people across more than 50,000 locations to manage access to offices, schools, multifamily dwellings, retail establishments, warehouses, government offices, places of worship, and many other types of commercial properties.

We mapped the change in average access event counts on a state-by-state and industry-by-industry basis in order to chart the effects and compliance with stay-at-home guidance during the pandemic.

Pandemic Impact on Daily Commercial Property Usage

Percentage Change in Daily Active Users of Commercial Properties by State
7 % change
⇠ 02-18 ⇢











Data © Brivo Systems LLC, Map © Mapbox © OpenStreetMap (CC-BY-SA), Leaflet BSD

Brivo records the time and location of every access event for doors connected to its cloud platform with ten of millions of access events per day, this data paints a very detailed picture of commercial property usage.

As both work-from-home policies and layoffs took effect, the data shows an unmistakable change in the way people used their offices and other commercial properties. Use the slider at the lower left of the map to see a progressive decline in usage of commercial properties that varies on a state and regional basis.

Every Industry is Feeling the Pinch

Some industries are feeling the pinch more than others, but across all industries, we see significant downturn in commercial building access. Industries hit the hardest include gyms (-90%), services, restaurants and salons (-69%), and transportation and public utilities (-53%).
Percentage Change in Daily Active Users of Commercial Properties by Industry

Brivo Data

Cities are hard hit by COVID-19

Large cities have been hit hard by the virus and resulting quarantine mandates. New York City tops the list with an 80% decrease in daily commercial property usage, while other urban hot spots are also seeing decreases of 50% or more.
Percentage Change in Daily Active Users of Commercial Properties by City

Commercial Property Occupancy Is a
Leading Indicator of Economic Change

Compared to pre-COVID usage patterns, occupancy levels are declining from between 40% in essential industries like agriculture and food supply to as much as 70% in hard-hit service industries.

Like new unemployment claims, these workplace attendance trends are leading indicators of things to come. The initial downward trend in the data predicts a decrease in economic output. But this same data will soon predict the return to normal — or perhaps a new normal —  when the number of people using commercial properties each day heads back upward.

The data on this site is refreshed daily, so check back often to see the U.S. workforce return.

To learn more about how Brivo can help, check out our Ebrief “Access Control Security in the Pandemic Era”

“The significance of these declines cannot be overstated. Our customer base very closely matches the demographics of the U.S. business population with respect to size and revenue distribution, which means that these drops in traffic will soon be reflected in the economic data for US business.”

Steve Van Till, President & CEO of Brivo


Brivo’s user population of over 20 million credentialed persons generates tens of millions of door access events per day across more than 50,000 locations worldwide. We used an anonymized version of this data to compute the number of daily active users at each location managed by our platform, coded by city, state, industry, and several dozen additional demographic categories.

We first computed the baseline average in daily active users over several months prior to the onset of COVID-19, then we calculated the percentage change in daily active users from the baseline average as state restrictions took effect. The level of change was color-coded on a state-by-state basis and plotted the U.S. map.