Brivo Services Privacy Statement

Effective Date: May 21, 2021

At Brivo®, privacy and security are core elements of our service. This Brivo Services Privacy Statement (the “Privacy Statement”) describes Brivo’s privacy practices in relation to the data Brivo receives through the use of hardware, services and applications provided by Brivo (collectively, the “Brivo System”). Brivo Systems LLC and its subsidiaries are collectively referred to in this Privacy Statement as “Brivo”.

This Privacy Statement applies to the following:

  • Personal information that a Customer, a Customer’s Administrator, or Partner, inputs, uploads or otherwise captures in the Brivo System;
  • Activity and event data that is automatically collected by Customers using the Brivo System; and,
  • Personal and business information captured about Customers and their users, Partners and/or applicants in order to establish or maintain their business relationship with Brivo.

Collectively this is considered “Customer Data”. “Administrator” means individuals or third-party software connected to the Brivo System that are authorized by the Customer to access the Brivo System for the purpose of administration and management of the Brivo System and Customer Data.“Customer” means an end user customer of the Brivo System. “Partner” means the authorized Brivo reseller or technology partner from whom a Customer obtains access and use to the Brivo System or related third-party services.

Roles of Customers, Partners and Brivo in Protection of Customer Data

Brivo provides the Brivo System to Customers via its Partner channel. Partners selected by the Customer handle the initial setup and configuration of the Customer’s Brivo account. Customers can choose what data to share with the Partner and/or Brivo during the set-up process. After the initial set-up, the Customer’s access to the Brivo System is limited to its Administrators. 

Customers are responsible for verifying that all individuals who are designated as Administrators are authorized by the Customer for the levels of access granted. In general, Brivo recommends that the Customer designate an employee of the Customer to be the Primary Administrator. If the Customer chooses to permit an individual who is not an employee of the Customer (such as, for example, an employee of a Partner to have any administrative rights or other access or privileges to the Customer’s account or Customer Data), the Customer is responsible for monitoring the third party’s access to and use of the account and Customer Data. Brivo is not responsible for any unauthorized use or misuse of the Customer’s account access, account privileges or Customer Data by anyone using access provided by the Customer.

Certain Brivo employees also will have access to Customer Data, solely in connection with the provision of the Brivo System and to respond to specific Customer and Partner requests for technical support. Brivo will access Customer Data only for the purposes of providing the Brivo System, preventing, or addressing service or technical problems, in accordance with the provisions of any separate written agreement between Brivo and Customer (such as, for example, the Brivo terms of use applicable to the Brivo System (as applicable, the “Terms of Use”)), or as may be required by law. 



Brivo collects and processes all Customer Data strictly on behalf of Customers and Partners in accordance with Brivo’s contractual agreements with them and/or as defined in the Terms of Use and/or as required or permitted by law. 

Customers and Partners are responsible for ensuring that Customer Data is obtained and processed in accordance with all applicable laws. Since Customer Data is managed by the Customer, the Customer is responsible for providing appropriate notice and choice regarding Brivo’s processing of Customer Data on behalf of the Customer. If an individual has any questions or concerns related to Brivo’s handling of Customer Data pertaining to them, he or she may contact our Privacy Officer via and we will work with the applicable Customer to address the concern.

From Customers, Brivo collects the personal information that is needed to properly manage Brivo’s business relationship. Customers will receive login credentials to manage their Brivo System accounts. 

Types of Customer Data Collected Related to the Brivo System

Brivo collects the following types of Customer Data: 

  • Information provided by Customers: The Brivo System provides the optional capability for Customers to store basic personal information such as an individual’s name, credential number, email address and photograph. This information is used to correlate security events to the correct individual, as well as to enable notifications and mobile application functionality. The Customer is solely responsible for determining if storage of this optional data is appropriate in the context of applicable laws and regulations.
  • Information generated from events: The Brivo System is used by the Customer to collect activity and event data. For example, the Customer can use the Brivo System to record that an access card was used at a particular door at a certain time. Through correlation with the information a Customer provides, Brivo may be able to tie an access event to a particular individual’s credential.
  • Log Information: The Brivo System records the actions of Administrators, as well as the status and the settings of various devices that have been configured to operate with the Brivo System. Log information may be used by the Customer to review the activity of Administrators.
  • Mobile Applications: Brivo provides mobile applications which can optionally be used with the Brivo System. The Brivo Mobile App provides administrative access to the Brivo System. Brivo Mobile Pass is a form of digital credential used, for example, to authorize physical access to a building. Brivo collects information about the location of the device and its proximity to certain available Brivo readers within Bluetooth range of the Brivo Mobile Pass application to simplify authorization to open the proper lock or door. In order to provide these services, Brivo collects various types of device, Wi-Fi access point data and Bluetooth data. In order to use the services of the Brivo mobile applications, various features such as location services, Wi-Fi and Bluetooth communication will need to be activated on the mobile device.


Customer Data may be used by Brivo to:

  • Enable event notifications and Brivo Mobile Pass functionality.
  • Contact the Customer to inform them of product and service enhancements that Brivo thinks may be of interest to them.
  • Provide important service notices regarding the Brivo System and related devices.  While Customers use Brivo System services, it will not be possible to opt out of communications regarding Brivo System service notices.
  • Ask the Customer to participate in surveys that help Brivo better understand the Customer’s needs in order to improve Brivo products and services.

Brivo also shares data with relevant third-party service providers when explicitly authorized by Administrators in the relevant Brivo System account; for example, to enable integrations via Brivo’s Application Programming Interface (API).


Compliance with General Data Protection Directive (GDPR) 

Application of the GDPR for Brivo:

In the context of the GDPR, individuals resident in the European Economic Area with data stored in the Brivo System or using Brivo applications are considered “Data Subjects.” Customers (and in some cases Partners) are considered “Data Controllers.” Brivo is a “Data Processor.”

In Brivo’s role as a Data Processor, Brivo is the responsible custodian of the Data Subject’s data, performing this role on behalf of the Data Controller. The Data Controller is completely responsible to determine what data is captured, stored and processed within the Brivo System.  Brivo does not share, sell, rent or trade personally identifiable information with third parties unless directed by a Data Controller.

Within Brivo’s service model, most Data Subjects will have limited direct interaction with the Brivo System applications that capture and store their data. This interaction by Data Subjects will primarily be via the Brivo Mobile Pass application. Most Data Subjects will be employees, visitors or contractors of the Data Controller. Data is captured based on their relationship with the Data Controller. The Data Controller is responsible for gaining necessary consent from the Data Subject regarding the data to be stored. In cases where a Data Subject requests Customer Data to be deleted from the Brivo System, Brivo will refer such request to the Data Controller for adjudication. 

The GDPR includes provisions that grant Data Subjects portability rights in their personal data. Brivo will coordinate with Data Controllers and, as applicable Data Subjects, when requested to delete or port data. Brivo provides for portability and is continually working to enhance its data export capabilities.

GDPR Right of Individual Access and Limited Use

Those residing within the European Economic Area may request to access, correct or to limit the use of their personal information within the Brivo System by submitting a request to Brivo’s Privacy Officer at or by calling us at +31​ ​20​ ​8880980 (The Netherlands) or  + 1 301 664 5242 (USA).

Information Security

Brivo maintains a comprehensive, written information security program that contains industry standard, administrative, technical, and physical safeguards designed to prevent unauthorized access to Customer Data. 

Brivo has the distinction of being one of the first building security platforms to be SOC 2 audited and being the first physical security software-as-a-service (SaaS) company to utilize the SSAE 16/18 framework to provide security review. Brivo undertakes an independent third party annual SOC 2 audit that reviews certain of its internal controls and processes.  Brivo recognizes that the GDPR will help it move towards the highest standards of operations in protecting Customer data.

Law Enforcement Requests

Brivo may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. 

Data Location & Transfer of Information

Brivo stores all Customer Data in the continental United States. To facilitate Customers’ global operations, Brivo transfers information to the United States and provides access to that information to Customers around the world. 

Accountability for Onward Transfer of Personal Data 

Except as otherwise provided herein, Brivo may share personal information with third parties in connection with the operation of our business and consistent with the purpose for which the personal information was collected. Except as permitted or required by applicable law, Brivo maintains written contracts with these third parties and requires them to provide at least the same level of privacy protection and security as required by the Privacy Shield Principles. To the extent provided by these Principles, if a third-party that it engages to process personal information on its behalf does so in a manner inconsistent with the Privacy Shield Principles Brivo shall be responsible and liable unless Brivo proves that it is not responsible for the event giving rise to the damage.

Data Retention

Brivo retains Customer Data according to the timeframes set forth in the relevant Terms of Use.

Data Incidents

If Brivo becomes aware of any improper access, unauthorized use or disclosure of Customer Data (a “Data Breach”), Brivo will analyze the facts of the Data Breach in the context of applicable laws, regulations, policies and contractual obligations to determine the appropriate notification process. Brivo will conduct notifications in a timely manner after becoming aware of a Data Breach and take reasonable steps to minimize harm and mitigate further risks to Customer Data.

Privacy Shield Commitment

Brivo complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States. Brivo has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification, please visit

U.S. Federal Trade Commission enforcement 

Brivo’s commitments under Privacy Shield are subject to the investigatory and enforcement powers of the United States Federal Trade Commission. 

Dispute Resolution

In compliance with the Privacy Shield Principles, Brivo commits to resolve complaints about our collection or use of your personal information. EU individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Brivo at: or +1 301-664-5277.

Brivo has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States and around the world. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit for more information or to file a complaint. The services of JAMS are provided at no cost to you. If neither Brivo nor our dispute resolution provider resolves your complaint, you may have the possibility to engage in binding arbitration through the Privacy Shield Panel.

Individuals have the possibility, under certain conditions, to invoke binding arbitration for complaints regarding Privacy Shield compliance not resolved by any of the other Privacy Shield mechanisms. For additional information please go to the Privacy Shield website at

Contacting Us

If you have questions regarding this Privacy Statement or if you need to request access to or update, change or removal of personal information that we control, you can do so by contacting:

Brivo Privacy Officer
Brivo Systems LLC
7700 Old Georgetown Road, Suite 300
Bethesda MD, 20814 USA
+1 301-664-5277



If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice page.

Changes to this Privacy Statement

Brivo reserves the right to change this Privacy Statement from time to time but will alert you that changes have been made by indicating on this Privacy Statement the date it was last updated. If Brivo makes a material update, Brivo may provide you with notice prior to the update taking effect, such as by posting a conspicuous notice on Brivo’s website or in the Brivo System or by contacting you using the email address you provided. We encourage you to periodically review this Privacy Policy to stay informed about Brivo’s collection, processing and sharing of Customer Data.