Security Best Practices in the Time of Coronavirus
Brivo Customer Service is always here to support you and your teams, even through these challenging times.
We’ve been receiving many questions about common management practices. We’ve taken those topics and provided easy access to answer your questions.

Restrict access for existing credentialed users from entering a facility in the short or long term
Brivo Onair Manual pages:
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- What are users and groups page pg 71
- Creating a Group Enabled Schedule pg 79
- Managing Users pg 93
- Editing Assistant Administrator Permissions pg 143

Restricting access by changing schedules for doors, groups and exceptions
Update access due to changing schedules by configuring groups in an account and making exceptions to credentialed users’ access
Brivo Onair Manual pages:
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- Creating a Schedule pg 244
- Managing Schedules pg 248
How-to Videos
How to
Add Doors
How-to Set-up
Event Streams
How to Create
Groups
How to Schedule
Exceptions

Admin password reset
If you need help resetting your password, check here
Brivo Onair Manual pages:
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- To use the self-serve password reset pg 125
- Viewing Control Panel Details pg 224

Panel communications and upgrade firmware
Check to make sure your panel is communicating and confirm if you need a firmware update
- Brivo Onair Manual pages:
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- Viewing Control Panel Details pg 224
- Brivo Onair latest release notes
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Locking down your facility
Keep your employees safe by putting your facility into lockdown quickly and effectively
Brivo Onair Manual page:
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- Lockdown pg 268
Find more resources below
For more information and help, you can contact us by email at [email protected] or by phone at +1.866.692.7486. You can also chat with us or go to Brivo.com.