One of the earliest business lessons I learned is the importance of taking exceptional care of customers. Focusing on a positive customer experience is a commitment and a business success strategy I’ve followed at Barracuda Networks, Eagle Eye Networks and now here at Brivo. Customers value a real person answering the phone, knowledgeable technical support, and professionals with regional and vertical market expertise.
Today I’m announcing the creation of Chief Customer Officer, an executive-level role dedicated to increasing customer satisfaction for all of our valued reseller and end user customers.
I’m pleased to welcome Hans Kahler back to Brivo as Chief Customer Officer. As Brivo reaches new levels of growth around the globe, we’re expanding our efforts to ensure Brivo is easy to do business with, listens to customer feedback, proactively solves customer challenges, and delivers exceptional support every step of the way. In this key role, Hans will drive an exceptional customer experience and champion the voice of the customer across Brivo.
As Hans put it: “I’m passionate about solving customer challenges, creating value, and delivering innovative and reliable solutions, and I am honored to begin the next chapter in my journey at Brivo as CCO.”
–Dean Drako