Professional Services
Let Brivo Proactively Monitor Your Cameras
Brivo Eagle Eye Health Monitoring maximizes the reliability of your infrastructure by identifying and resolving potential problems before they create gaps in coverage.
By combining automated AI-powered detection with expert human oversight, Brivo minimizes disruptions so you can stay focused on your business.
Proactive System Monitoring
Maintain Consistency With Continuous Quality Monitoring
Ensure maximum uptime for your security infrastructure with proactive video monitoring that detects potential issues early — preventing coverage gaps.
Outage prevention
Identify device and network failures and take action to eliminate « dark periods » in your security coverage.
Tamper detection
Detect unauthorized adjustments or malfunctions to ensure critical evidence is captured.
Remote resolution
Resolve software issues remotely to eliminate the time and cost of unnecessary site visits.
Visual quality
Monitor for dirty lenses or weather damage to ensure your video clarity is never compromised, and that your camera’s field of view remains accurate to your settings and is not blocked.
Compliance and retention
Verify and document that cameras are actively recording and optimally positioned to meet your operational, legal, and insurance retention policies.
Recognized for Excellence
Capabilities
Comprehensive Video Support and Monitoring
Maximize the reliability of your surveillance infrastructure by combining automated AI detection with expert human oversight. Our team establishes a performance baseline for your specific system and proactively resolves technical issues before they compromise your security. By comparing current performance against your system’s unique baseline, we can detect subtle hardware degradation before a total device failure occurs.
Device, system, and quality monitoring
We verify that your bridges, CMVRs, cameras, and switches are all working properly. For image quality, our AI detects tampering, weather damage, or obstructions, ensuring critical areas remain in view.
Retention policy verification
We verify that your cameras capture and store video data in accordance with your retention policies so it’s always where you expect it to be.
Remote troubleshooting and escalation
Our team resolves issues remotely and keeps you informed. If a remote fix isn’t possible, we provide a detailed diagnostic report to ensure the on-site repair is fast, focused, and effective.
Power cycling to reduce diagnostic truck rolls
Brivo’s service experts initiate remote hard power cycles to resolve offline devices. If this doesn’t work, we authorize a Warranty Replacement (if applicable) without you having to roll a truck to diagnose the issue.
Increase tenant satisfaction
Offer self-service credential enrollment and wallet badges.
Support modern reader standards
Use bluetooth and NFC readers, as well as mobile wallets.
Two Levels of Service
Choose the Right Level of Video Surveillance Support
Choose the monitoring plan that best fits your operational needs, future growth, and need for remote hardware intervention.
Brivo Eagle Eye Health Monitoring (BEEHM)
Our standard service level provides essential oversight to keep your system online and performing at its best.
Brivo Eagle Eye Health Monitoring+ (BEEHM+)
Includes all standard features plus advanced hardware for complete remote control of your infrastructure
AI-Powered detection
Combines automated AI-powered detection with expert human oversight to ensure system anomalies are verified and addressed.
Dedicated hardware gateway
Includes a specialized gateway for remote power cycling and system resets.
Proactive monitoring
Continuous oversight of your cameras and hardware to ensure consistent uptime.
Enhanced remote troubleshooting
Deeper remote intervention capabilities that further reduce the need for on-site visits.
Remote health verification
Regular digital checks to confirm your entire surveillance system is healthy.
Priority resolution
Includes expedited routing of tickets to our senior technical team for faster diagnosis and resolution of complex network or infrastructure issues.
“Our residents appreciate the mobile-first solution and our employees find the self-service solution allows them to spend more time focusing on delivering great resident experiences.”
“The Brivo system makes my job easier and frees me up for other things. With Brivo, it’s easy to find out what we need; the system doesn’t lie. It’s very easy to manage and we can focus our time on providing quality care to our patients.”
“All of our call centers and distribution centers use Brivo today. We've been able to run a highly efficient operation by having the security team able to focus on their core responsibilities instead of managing a database.”
“Out of all of the security proposals we saw, Brivo’s cloud-based access control solution was a no-brainer. It’s intuitive to use and gets the job done well.”
Integrations
Integrate Access Control With Your Entire Security Ecosystem
Video ties to door events
Access, video, and intrusion events in one view
Real-time alerts, plus one dashboard
Open APIs for IT/OT
Enhance Your Surveillance Uptime and Reliability With Brivo
Maintain peak performance and keep your security infrastructure fully operational with Brivo’s proactive health monitoring and expert remote support. By choosing Brivo, you gain a scalable partner that automates troubleshooting and eliminates the high costs of manual maintenance — keeping your operations protected and your team confident.
How does proactive health monitoring reduce maintenance costs?
Our specialists can identify and resolve software issues or camera malfunctions remotely, to help eliminate the high costs and time delays associated with unnecessary on-site technician visits.
Can the system detect if a camera has been tampered with?
Yes, the service uses AI-powered detection to identify image quality issues caused by physical abuse, tampering, or environmental factors like dirty lenses and weather damage.
How does this service ensure your video retention and recording settings are continuously enforced?
The service continuously validates your retention policy and recording status, alerting you if a device fails to comply with your configured recording settings.
What is the difference between the BEEHM and BEEHM+ service levels?
While both offer AI-powered issue detection, BEEHM+ includes a dedicated hardware gateway that allows for remote power cycling and system resets, further reducing the need for on-site interventions.
Why can’t I just handle this service internally?
While you certainly have the option to manage this service in-house, it is important to weigh the significant requirements and investments involved:
- Financial Investment: Achieving the same 24 x 7 x 365 uptime and reliability that Brivo provides would necessitate a foundational investment of approximately $300,000 for specialized personnel and essential operational tools.
- Tool Access: Brivo's high level of service is powered by a comprehensive suite of tools, including both proprietary in-house solutions and commercially available technologies. Most don’t have access to a full, integrated set of specialized tools like this.