{"id":27410510,"date":"2026-10-01T12:42:51","date_gmt":"2026-10-01T17:42:51","guid":{"rendered":"https:\/\/www.brivo.com\/?p=27410510"},"modified":"2026-10-01T13:29:22","modified_gmt":"2026-10-01T18:29:22","slug":"building-for-the-future-why-were-doubling-down-on-customer-experience-at-brivo","status":"publish","type":"post","link":"https:\/\/www.brivo.com\/de\/resources\/blog\/building-for-the-future-why-were-doubling-down-on-customer-experience-at-brivo\/","title":{"rendered":"Building for the Future: Why We\u2019re Doubling Down on Customer Experience at Brivo"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">One of the earliest business lessons I learned is the importance of taking exceptional care of customers. Focusing on a positive customer experience is a commitment and a business success strategy I\u2019ve followed at Barracuda Networks, Eagle Eye Networks and now here at Brivo. Customers value a real person answering the phone, knowledgeable technical support, and professionals with regional and vertical market expertise.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Today I\u2019m announcing the creation of Chief Customer Officer, an executive-level role dedicated to increasing customer satisfaction for all of our valued reseller and end user customers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I\u2019m pleased to welcome Hans Kahler back to Brivo as Chief Customer Officer. As Brivo reaches new levels of growth around the globe, we\u2019re expanding our efforts to ensure Brivo is easy to do business with, listens to customer feedback, proactively solves customer challenges, and delivers exceptional support every step of the way. In this key role, Hans will drive an exceptional customer experience and champion the voice of the customer across Brivo.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Hans put it: \u201cI&#8217;m passionate about solving customer challenges, creating value, and delivering innovative and reliable solutions, and I am honored to begin the next chapter in my journey at Brivo as CCO.\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2013Dean Drako<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hans Kahler to rejoin Brivo in new executive leadership role<\/p>\n","protected":false},"author":2,"featured_media":27410512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[105],"tags":[],"class_list":["post-27410510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-company"],"acf":[],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.1 - aioseo.com -->\n\t<meta name=\"description\" content=\"Hans Kahler to rejoin Brivo in new executive leadership role\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"rdrewen\"\/>\n\t<meta name=\"google-site-verification\" content=\"HGeqFgC4bcDOTzaq2S3Jatl5sqbk-lXtmE92Sn_4mPY\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.brivo.com\/de\/resources\/blog\/building-for-the-future-why-were-doubling-down-on-customer-experience-at-brivo\/\" \/>\n\t<meta name=\"generator\" 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