"We manage seven gyms in seven different buildings. With our
old solution we had to access servers remotely via VPN in seven
different systems to make sure everything was working properly.
I had to open and close multiple applications on my computer
multiple times a day. It was confusing to figure out which application
was for which gym,” said the Operations Supervisor of a New
York fitness club operator. “Our old system didn’t work properly
for us. We couldn’t just open doors remotely when a customer
forgot their ID. It was difficult to keep our customers happy.”
The Operations Supervisor and her team were unproductive
in managing access to their locations as they needed to access
multiple unreliable servers in multiple buildings to allow for specific people to enter the fitness center. Unlocking doors for gym members remotely wasn’t possible. They couldn’t afford to watch members walk away from the gym and eventually their membership. They needed to make a change to a more flexible and convenient access control and video monitoring solution that would allow them to manage the systems remotely from one simple interface.
This would enable them to remotely monitor their health clubs, and most
importantly, open doors remotely for members if they forgot their key fobs.
The team needed to increase their operational efficiency so they could
maintain their membership base and provide better customer service by:
• Ensuring that access control and video monitoring technology was working properly at all times
• Facilitating a quick corrective action for maintaining a clean
gym with fully functional equipment at all times
• Controlling access remotely
• Unlocking doors remotely if a member forgot their key fob
• Confirming member identities to discourage sharing of fobs
• Ensuring gyms are only accessible during scheduled hours
• Issuing gym passes for specific time periods (e.g. summer passes that expire automatically after 2-3 months)
The Operations Supervisor reached out to their access control dealer,
Paragon Security, to find to find an access control and video monitoring
system that would better suit their needs. “They immediately suggested
that we move to a cloud-based system and recommended Brivo Onair. Brivo Onair allows for true multi-site capabilities without running multiple servers and setting up VPN’s to call into them individually. Brivo Onair allowed us to connect the access control for all of our seven gyms in one interface. It also has a native integration with the Eagle Eye Networks cloud-based video
management system. Together this cloud-based package allows me to have full control of our gyms remotely. I can unlock doors for different gyms all from one system. I can confirm member identities by comparing their ID picture with what’s in the live video feed,” explained the Supervisor.
The Operations Supervisor carries the majority of the burden and handles the responsibility of access control issues and customer complaints. With Brivo Onair, the team is able to be much more responsive to member needs. They can immediately open doors to the gym if members forget their access
credentials. With the Eagle Eye Networks video integration, she
can confirm that only true members are using the facility.
Since deploying Brivo Onair, the team has had no member complaints
about unclean facilities. The team can be more proactive in enforcing gym rules and sending team members to make repairs or adjustments. As a result they have experienced decreased member complaints and an increase in gym memberships.
“I used to spend so much time opening and closing different
applications to keep track of our gyms. Managing the gyms now
takes me a fraction of the time. Brivo Onair has also allowed us to
provide our members with additional intangible benefits. Some of our members have gym cost reimbursement benefits from their employers. We are able to email them personalized gym access reports as proof for their employers of gym membership and use, so that they can easily be reimbursed,” elaborated the Operations Supervisor. “All in all, deploying Brivo Onair and Eagle Eye Networks has allowed us to run our gyms more efficiently and provide additional services to our customers. We are opening another gym next month and we are, of course, going to deploy Brivo Onair there to integrate that gym into our operations.”
About The New York Fitness Club Operator
The Operations Supervisor manages fitness centers in multiple
properties for property owners in the New York City metropolitan
area. Maintaining and growing their gym membership and being able to provide superior customer service and uninterrupted access to their gyms is of the highest priority.