This maintenance release involves updates to our database environments, which may briefly affect access to your Brivo Onair account, the Brivo Onair Mobile App, your Brivo Onair Passes, the Brivo Onair API, and the Dealer Portal.
- Scheduled maintenance on many Brivo systems will occur between 9:00 PM EDT on October 6, 2017 and 12:00 AM EDT on October 7, 2017. During the maintenance window, customers may notice periods of non-responsiveness in Brivo Onair, Brivo Onair Mobile App, Brivo Onair Pass, Brivo Onair API and the Dealer Portal. Panels will continue to function normally, so regular badging unlocks will not be affected. There will be periods where website-triggered or BOMA-triggered pulse, lockdown functionality, and Brivo Onair Pass will not function. Brivo Onair video cameras will continue to record normally, but motion events may be lost during this time. The recording of Eagle Eye Networks cameras will not be impacted. If you require any assistance please contact Brivo Technical Support at 866.274.8648, option 3, or email firstname.lastname@example.org.