Creating Solutions Through Integration

Hospitality

In this example, a resort property has a parking problem. With limited spaces and agents throughout the country making reservations, guests often arrive to find no available spots. Credentials are in the form of a card that allows access to the lot at any time, even after the guest’s stay is over, meaning that former guests have access to the lot—and new guests drive in circles looking for a space.

A creative XML solution solves several problems. Agents, regardless of their location, can now book parking spots along with accommodation reservations. With such integration, the limited number of spots can no longer be overbooked. And the crucial piece for this project—no longer do credentials remain valid forever. Instead, a valid credential exists only as long as the accommodation is booked. Once a guest checks out, even if they keep their card, it will no longer allow them to enter the garage.

In this way, parking is controlled to provide convenience to current guests, but it also opens up an additional revenue stream. By being able to guarantee a place for the guest’s entire stay, the resort can charge for the spot.