Support Brivo® Online Access Control Systems

Welcome to Brivo Technical Support. Here you will find a complete set of specifications for all of our products, as well as a variety of other support material to help you install and maintain your Brivo® Online Access Control™ (ACS) products.

Frequently Asked Questions

Brivo has always managed complexity so that our customers don’t have to. Brivo Professional Services are available to help integrators and end users during every step of their Brivo project, from a new Brivo OnAir installation to a major enterprise XML integration project. Brivo Professional Services offer integrators support options for fast, accurate implementations, time-saving conversions, and custom applications and branding opportunities. Learn more

Manuals & Downloads

  • The ACS5000 section provides documentation on both Brivo OnAir and ACS OnSite™ control panels, including installation, networking, and support for:
    • ACS5000-E/W—Brivo OnAir Control Panels
    • ACS5000-S—ACS OnSite Control Panel
  • The 3rd Party Products section provides updates for Dedicated Micros, Intellex, Speco, and Pelco products.

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Administrator's Manuals

This section provides documentation related to the Web interface used to control all Brivo ACS products. The documents in this section apply to all Brivo control panels unless otherwise noted.

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Application Notes

This section provides a series of application notes related to the use of Brivo products under various special circumstances.

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Card Calculator

Use this tool to calculate your access card information.

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Training Videos

This section provides a series of training videos about the Brivo product line.  View videos covering ACS5000, OnSite, and Web-Hosted products.

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As always, you can call Brivo Technical Support at (866) 274-8648, Option 3 or email us at customercare@brivo.com