Technical Support

Technical Support Index

Welcome to Brivo Technical Support. Here you will find a complete set of specifications for all of our products, as well as a variety of other support material to help you install and maintain your
Brivo® econtrol Online Access Control™ (ACS) products.

Documentation

Support documentation is grouped as follows:

  • The Administrator's Guides section provides documentation related to the Web interface used to control all Brivo ACS products. The documents in this section apply to all Brivo control panels unless otherwise noted.

  • The ACS5000 section provides documentation on both ACS WebService™ and ACS OnSite™ control panels, including installation, networking, and support for:

News & Updates

NEW! Frequently Asked Questions give you quick access to common inquiries

The Brivo XML API is available to all Brivo customers. It enables XML-formatted data to be exchanged over HTTP. Learn more, or get started with our quick-start guide

  • The ACS4000 section provides documentation on the ACS4000 control panels, including installation, networking, and support.

  • The ACS3000 section provides documentation on the ACS3000 control panels, including installation, networking, and support.

  • The Networking section provides information related to the use of Brivo products on an IP network. This section also includes guidelines for the use of Brivo products in wireless and satellite network configurations.

  • The Application Notes section provides a series of application notes related to the use of Brivo products under various special circumstances.

As always, you can call Brivo Technical Support at (866) 274-8648, Option 3 or email us at customercare@brivo.com.

Daylight Saving Time Information

ACS WebService control panels (ACS3000, ACS4000-E/W, ACS5000-E, ACS5000-W/G) require no modifications.

ACS OnSite control panels (ACS5000-S) must be running firmware version 1.0.4 or later. ACS OnSite firmware updates are available on our Downloads page.

Dedicated Micros DVRs require updated firmware to comply. Access the Technical Bulletin on the Dedicated Micros website under "Technical Updates". Please note if you are using Password Protected video, it will need to be disabled pending an upcoming version of the firmware to resolve an existing confict.

Speco Technologies DVRs require updated firmware to comply. Please see Speco Technologies Upgrade Instructions for more information.